Changi Airport, Singapore. PO Box 168, Singapore Changi Airport, Singapore 918148, Republic of Singapore
Changi Airport, Singapore. Rm 046-018 4th Storey Terminal 2, Changi Airport, Republic of Singapore
Tel: +65 6541 2179, +65 6595 6409
Fax: +65 6542 5390, +65 6545 6222
Marketing Manager: Mandy Lau
Cargo Manager: Damon Wong
Public Relations Manager: Esther Ee
Senior Associate: Terry Lim
Division Head: Albert Lim
Assistant Manager: Serene Lim
Executive: Lester Lim
Operator: Changi Airport Group (Singapore) Pte Ltd
Airport Data: International, Singapore 20km (12miles), Position 01°21´01"N, 103°59´40"E, Elevation 7m (22ft), 24 hours, 2 Passenger Terminals, 9 Cargo Terminals, 122 Aircraft Stands
CustomsTel: +65 6542 8169
Fax: +65 6542 9132
Customs Hours: 24 hours
Commander: Eric Chua
Airfield Data: 3 Runways, Fire Category 9
Emergency Services: 2 Rescue/Fire stations per runway, Domestic fire station, Sea rescue
Navigational Aids: VOR-DME, NDB
Runway 1: Heading 02L/20R, 4 000m (13 123ft), 72/F/B/W/U, Aircraft size max: B747, ILS, Lighting: PAPI
Runway 2: Heading 02R/20L, 2 748m (9 015ft), 72/F/B/W/T, Aircraft size max: B747, ILS, Lighting: PAPI
Runway 3: Heading 02C/20C, 4 000m (13 123ft), 72/F/B/W/U
Airlines Serving Airport: ANA, Air Canada, Air China, Air France, Air Hong Kong, Air India, Air Mauritius, Air New Zealand, Air Niugini, Air Philippines, Air Seychelles, Air Zimbabwe, Alitalia, American Airlines, Asiana, Austrian Airlines, Bangkok Airways, Berjaya Air, Biman Bangladesh, Bouraq, British Airways, Cargolux, Cathay Pacific, Cebu Pacific Air, China Airlines, China Cargo Airlines, China Eastern, China Southern, Continental, DHL Air, Delta Air Lines, EVA Air, Egyptair, Emirates, FedEx Express, Finnair, Garuda Indonesia, Gulf Air, Hainan Airlines, Iberia, Indian Airlines, Japan Airlines, Jet Airways, JetLite, Jetstar, Jetstar Asia, KLM, Korean Air, LOT, Lion Air, Lufthansa, Malaysia Airlines, Mandala Airlines, Merpati Nusantara, Myanmar Airways Int´l, Nepal Airlines, Nippon Cargo Airlines, Olympic, Pakistan Int´l, Philippine Airlines, Qantas Freight, Qatar Airways Cargo, Royal Brunei, Royal Jordanian, SAS-Scandinavian, SWISS, Saudi Arabian Airlines, Shanghai Airlines, SilkAir, Singapore Airlines, Singapore Airlines Cargo, South African Airways, SriLankan Cargo, TAP-Air Portugal, Thai AirAsia, Thai Airways, Tiger Airways, Transaero, Tri-MG, Turkish Airlines, UPS Airlines, United Airlines, Valuair, Vietnam Airlines, Virgin Atlantic Airways, Xiamen Airlines
Cargo Facilities: Capacity 2 500 000tonnes (5 511 500,000lbs), Warehouse 117 000m² (1 259 377sq ft), 10x 747 Freighter Docks, Free Port/Foreign Trade Zone, Mechanical Handling, Air-Conditioned Storage, Refrigerated Storage, Deep Freeze Storage, Animal Quarantine, Livestock Handling, Health Officials, X-Ray Equipment, Security for Valuables, Dangerous Goods, Radioactive Goods, Very Large/Heavy Cargo, Express/Courier Centre
Cargo Handling Agents: dnata Singapore Pte Ltd. Singapore Airport Terminal Services (SATS) Ltd
Passenger Facilities: Annual Capacity 44 000 000, 310 check-in desks, 68 gates, 132 airbridges, 16 baggage claim belts, 3 500 short term parking spaces, 2 Airport Hotels, Min. Connection Times Intl-Intl: 60mins, Post Office, Bank, Bureau de Change, Restaurants, Cafeterias, Bars, VIP Lounge, Duty Free Shop, Newsagent/Tobacconist, Chemist Shop, Gift Shop, Travel Agent, Tourist Help Desk, Car Rental, Taxi Service/Rank, First Aid, Baby/Parent Room, Disabled Access/Facilities, Business Centre
Additional Information: The Airport Logistics Port of Singapore (ALPS), jointly developed by JTC Corporation & the Civil Aviation Authority of Singapore (CAAS), aims to be a leading integrated logistics hub in the Asia-Pacific region serving global customers. It is strategically located next to Singapore Changi Airport & within a Free Trade Zone. It covers more than 26 hectares of land & can accommodate up to 20 Third Party Logistics Service Proividers (3PLs) with dedicated facilities.
Swissport (Singapore) Pte Ltd, 121 Airport Cargo Road, #03-01, Po Box 938, Singapore 918115
Tel: +65 6389 9105
Fax: +65 6786 3208
Airports are some of the most demanding IT environments in the world. The hectic day-to-day management of logistics, fl ight schedules and passenger volumes are just a few elements that keep managers busy 24/7. Managing and running retail zones in airports and the proliferation of self-service devices adds yet another layer of complexity when it comes to monitoring and managing IT systems.
Adopting managed services from a technology provider is one strategy that some airports have pursued in order for them to focus on their core business instead of having to deal with every IT system. One of the most successful and popular airports in the world has done just that: Changi Airport Group (CAG) in Singapore is leveraging Wincor Nixdorf’s retail managed services expertise to eff ectively monitor and maintain a variety of hardware devices and software solutions which that are essential to providing a passenger- friendly airport infrastructure.
Approximately 600 point-of-sale (POS) systems across all its terminals are managed by Wincor Nixdorf. This involves the day-today support and real-time monitoring of transactions at the POS, and start of shift and end of shift monitoring. Since the systems are critical to providing customer service and revenue generation for the stores and airport, Wincor
Nixdorf has deployed a team of fi eld engineers based at the airport to off er 24/7 proactive support to retailers and operators of food & beverage outlets. But the support doesn’t stop at the front-end.
Managed services for CAG extend to the back-end as well. CAG uses Wincor Nixdorf’s proprietary software known as TPProperty, in which data is captured on sales in the stores
and food & beverage zones, consolidated and packaged into a report for the airport to review rental terms. Since security is critical to the airport, the systems have been customized to ensure secure use of confi dential data such as fl ight numbers and passenger details.
While monitoring the POS front and backend is the core competency of Wincor Nixdorf, airports see the benefi ts of improving passenger experience with managed services.
The long-standing relationship between the technology provider Wincor Nixdorf and CAG has enabled other areas of managed services to develop. For example, CAG provides approximately 200 free internet kiosks at the transit and boarding areas of Terminal 3. Wincor Nixdorf deployed the kiosks and conducts daily checks to ensure passengers can access email and other information 24/7. Customer service counters at all terminals that use printers to off er information to passengers are also monitored.
Proactive monitoring to enhance customer service
Technology plays a critical part in providing passengers with the best possible service and experience throughout the airport. In order to monitor service standards eff ectively, CAG
and Wincor Nixdorf have collaborated on a new technology to immediately capture feedback data – known as the Service Workforce Instant Feedback Transformation – from customers.
Touch screen tablets have been deployed at various locations, such as check-in counters, retail outlets, immigration and even restrooms, allowing passengers to comment on the level or quality of service at the touch of a button.
The gauge of satisfaction is represented by smiley or sad face icons for ease of use and passengers can suggest what else could be done to improve service through a menu on
the touch screens.
If the service is considered unsatisfactory by a passenger, Wincor Nixdorf monitors the information and can send an alert to a designated person to take immediate action by going
to the place of complaint, for example, at the restrooms if they are not clean or a retail store because of slow service.
“For many years, we have been serving major retailers across the Asia Pacific and have built enormous retail technology and services expertise,” says Liow Meow Kee, Regional
Vice President and Head of Services, Wincor Nixdorf Asia Pacifi c. “Airports, such as Changi, have modernized to become exciting shopping and food and beverage zones, and our proven technology and services can support retail business growth in airports.”
Russia's major investment group Basic Element, Russia’s largest bank Sberbank, and Changi Airports Int. a subsidiary of airport operator Changi Airport Group, have signed a joint venture agreement during the St. Petersburg International Economic Forum.
“We have been developing an airport division as one of our strategic groups in Basic element. The group has five airports operating in the South of Russia. These airports were offered to our new partners, Sberbank and Changi,” Andrey Elinson, Deputy CEO of Basic Element told RT.
The newly created JV is going to finance and develop airports in Russia’s southern Krasnodar region including the airports of Sochi, Krasnodar, Anapa and Gelendzhik. The value of the assets is estimated at $500 million. Sberbank is going to invest $120 million, while Singapore’s Changi's will pour in $200 million.
“The group would run the airports where Changi would bring operational excellence, Sberbank will be a financial investor and together we hope this new joint venture would bring the airports to the completely new level,” Elinson explained.
Basic Element, owned by Russian billionaire Oleg Deripaska, will hold 50% plus one share, Changi Airports International (CAI) will take 30%, while Sberbank will hold 20% minus one share in the joint venture. Changi already holds a 26% stake in India's Bengal Aerotropolis Project and an 8% stake in Gemina S.p.A. the holding company of Italy’s Aeroporti di Roma.
The control tower of Changi Airport, where the head office is located
Changi Airport Group (Singapore) Pte. Ltd. was formed on 1 July 2009, and is currently the operator of Singapore Changi Airport. Its role was previously undertaken by the Civil Aviation Authority of Singapore or CAAS. The group's head office is in Terminal 2 of Changi Airport in Changi. [ 1 ] [ 2 ] [ 3 ]Contents Profile
Changi Airport Group is headed by its Chief Executive Officer, Mr. Lee Seow Hiang, the former principal private secretary to Singapore's Minister Mentor, Lee Kuan Yew. [ 4 ] The chairman of the board of directors of Changi Airport Group (Singapore) Private Limited; Mr. Liew Mun Leong; is also the President & CEO of CapitaLand. [ 5 ] It was officially launched on 1 July 2009 at a formal launching ceremony by Minister Mentor Lee Kuan Yew. [ 6 ]
Changi Airport Group, or CAG, was set up so that the airport operator, CAG, could focus on the management and revenue collecting aspects of the airport, while the governmental organisation, CAAS, would be freed up to oversee the regulatory aspects of the Airport and of Aviation in Singapore [ 7 ] [ 8 ]. Since the corporatisation of the Airport Operator, CAG has been wholly owned by Temasek Holdings [ 9 ] .
The main thrust of Changi Airport Group is to manage and undertake airport operations and operational functions respectively at Singapore Changi Airport. This encompasses Airport Operations and Management, commercial activities and Airport Emergency Services [ 10 ]. Changi Airport Group also has, as one of its directives, the goal of investing in foreign airports, besides Singapore Changi Airport. [ 11 ]Corporate Divisions
The corporate structure of Changi Airport Group is split up into 6 main corporate divisions, Air Hub Development, Airport Management, Commercial, Corporate, Finance and Changi Airports International; which is a wholly owned subsidiary of Changi Airport Group, and is responsible for investing in, and managing foreign airports, other than Singapore Changi Airport. [ 12 ]Air Hub Development
Air Hub Development focuses on growing Changi as a global air hub. Its key roles include increasing connectivity by supporting the growth of passenger and cargo airlines, promoting passenger and cargo traffic as well as marketing the Changi Airport brand. In addition, it enhances airline schedule management, pursues joint business development efforts, and develops industry market research capabilities within Changi Airport Group.Airport Management
Airport Management takes charge of the operational needs of Changi and Seletar airports. It oversees operational management, infrastructural development and maintenance, specialised airport systems and aviation security. It is also responsible for safety management mechanisms, promoting safety awareness and marketing airport facilities to passengers.Commercial
Commercial drives the strategies for maximising revenue streams to Changi Airport Group. It oversees the functions of retail planning and development, management of shop, restaurant and service concessions, franchise fees, service performance, airport advertising, shopping promotions, land leases, airport charges and management of rentable properties.Corporate
The Corporate group takes charge of the corporate functions of the Group. It is responsible for corporate communications, information systems and the development of overall company strategy, human resource, legal, subsidiary management, and government & international affairs.Finance
Finance handles the accounting functions relating to management of revenue, assets and expenditure, as well as financial and management reporting. It is also responsible for managing the daily treasury operations for Changi Airport Group, developing and implementing cost efficient financial strategies, as well as enhancing returns on surplus funds and capital assets.Changi Airports International
Changi Airports International (CAI) is a wholly owned subsidiary of Changi Airport Group. CAI is both an investor and manager of airports worldwide.Changi Airports International
Changi Airports International (CAI) is a wholly owned subsidiary of Changi Airport Group. CAI is both an investor and manager of airports worldwide. [ 13 ]Portfolio
Airport Management and Operations:
Airport Commercial & Retail:
Airport Planning & Development:Accolades Look at other dictionaries:
Singapore Changi Airport — Changi Airport redirects here. For Changi Air Base (West) RAF Changi, see Changi Air Base. Singapore Changi Airport Lapangan Terbang Antarabangsa Changi Singapura 新加坡樟宜机场 (Xīnjiāpō Zhāngyí Jīchǎng) சிங்கப்பூர் சாங்கி வானூர்தி நிலையம் … Wikipedia
Airport security — refers to the techniques and methods used in protecting airports and aircraft from crime. Large numbers of people pass through airports. Such gatherings present a target for terrorism and other forms of crime due to the number of people located… … Wikipedia
Changi International Airport Services — CIAS redirects here. For other uses, see CIAS (disambiguation). Changi International Airport Services Type Public Industry Aviation services Founded Singapore (1997) … Wikipedia
Airport — For other uses, see Airport (disambiguation). Pulkovo Airport in Saint Petersburg, Russia (2005) … Wikipedia
Melbourne Airport — This article is about the Australian airport. For other uses, see Melbourne Airport (disambiguation). Melbourne Airport Tullamarine Airport Melbourne airport control tower and a United B747 … Wikipedia
Kuala Lumpur International Airport — Infobox Airport name = Kuala Lumpur International Airport nativename = Lapangan Terbang Antarabangsa Kuala Lumpur 吉隆坡國際機場 கோலாலம்பூர் சர்வதேச விமான நிலையம் image width = caption = The KLIA control tower and part of the airport IATA = KUL ICAO =… … Wikipedia
Dubai International Airport — DXB redirects here. For the New Zealand locomotive operated by KiwiRail, see NZR DX class. Dubai International Airport مطار دبي الدولي … Wikipedia
Diosdado Macapagal International Airport — For the military use of this airfield prior to December 1991, see Clark Air Base. For other airports, see Clark Airport (disambiguation). Diosdado Macapagal International Airport Paliparang Pandaigdig ng Diosdado Macapagal Sulapawang… … Wikipedia
By Peter Devlin For Daily Mail Australia 02:48 GMT 27 Jun 2016, updated 17:26 GMT 28 Jun 2016
A terrified passenger described the alarming moment the wing of their Singapore Airlines plane caught on fire after an emergency landing at Changi Airport.
Lee Bee Yee, 43, wrote in a Facebook post: 'I just escaped death. ' and described how those on board were asked to remain on the plane for a 'heart-wrenching' five minutes as fire fighters tried to douse the flames.
The Singapore Airline plane was leaking oil for three hours after take off and had to turn back, said Yee.
But after reaching Changi Airport, as the plane was landing, the engine burst into flame.
She continued: 'They shot foam and water into the fire and eventually it was put out! We were so close to death!!'
'I thank God I am alive! I going home to hug my kids.'
Flight SQ368 departed from Changi, Singapore bound for Milan, Italy on Monday but turned back two hours into the flight after an 'engine oil warning message.'
'The aircraft's right engine caught fire after the aircraft touched down at Changi Airport at around 6:50am,' Singapore Airlines said in a statement.
After the Boeing 7770-300ER landed the fire on board was extinguished by emergency crews.
There were no injuries to the 222 passengers and 19 crew on board.
'Passengers disembarked through stairs and were transported to the terminal building by bus.'
'Passengers will be transferred to another aircraft which is expected to depart for Milan later today,' the Singapore Airlines statement reads.
Yee said she had smelt what she thought was gasoline on board.
'We were informed by the pilot that there was a leak, and that the plane would have to return to Changi Airport as it did not have enough fuel for the journey,' she told The Straights Times .
'The blaze was quite fierce and we waited for around two to three minutes before the fire engines arrived,' she said.
Beauty products. Electronics. Designer brands. Mid-priced fashion. Chocolates. Souvenirs. At Singapore’s Changi Airport, there’s something for everyone with more than 360 retail outlets across three world-class terminals.
Enjoy tax-free shopping at the airport, without having to queue up to get a GST refund – plus, a 30-Day Money Back Guarantee, for a full refund or exchange. Prices of perfumes and cosmetics are benchmarked against other major airports in Asia so as to ensure that they’re the lowest.
For the foodies, a range of international cuisines awaits – from full-service restaurants, cafés and bistros to bars and lounges, as well as food courts serving authentic Singaporean fare.
Singapore Airlines and SilkAir passengers can redeem Changi Dollar Vouchers when they transit in Singapore Changi Airport on both ways of their journey, or join the Free Singapore Tour to explore the sights and sounds of Singapore.
Changi Transit Programme
When you arrive at Changi Airport, check the flight information displays for the departure terminal and gate of your connecting flight. Or, you can approach the Transfer Desk staff for assistance.
Changi Airport gate layout map
Plus, enjoy a host of comforts and conveniences designed to make your transit experience a memorable one.
Internet connectivity & free charging points
Free Internet connectivity across all three terminals for your laptops and mobile devices, or surf at any of the 550 free Internet kiosks. More than 800 free charging points for your electronic devices.
Five themed indoor and outdoor gardens to explore – Cactus Garden in Terminal 1; Enchanted Garden, Orchid Garden and Sunflower Garden in Terminal 2; and the world’s first Butterfly Garden in an airport in Terminal 3.
It’s fun for the kids with playgrounds and activity stations! For travelers with young children, convenient Baby Care Rooms offers privacy for mums of infants, as well as a hot water dispenser.
Catch a movie at the 24-hour movie theatres in Terminals 2 and 3. Gamers can pass the time quickly with free LAN gaming, Xbox® Kinect games, and PlayStation® 3 games at the Entertainment Deck in Terminal 2.
Share your photo and video memories at interactive sculpture, The Social Tree in Terminal 1, and retrieve them on subsequent visits to the airport.
Relax with full body massages, manicure/pedicure treatments or even a haircut at the Ambassador Transit Lounges or Plaza Premium Lounge. Equipped with gym and shower facilities, these pay-per-use lounges are popular with passengers who wish to freshen up while on transit. Free foot massage machines are also available across all terminals.
Singapore Airlines operates from Changi Airport Terminals 2 and 3, depending on your destination. You can find the list of destinations for each terminal below, or on your e-ticket and boarding pass.
Destinations from Terminal 2
Singapore Changi Airport
Changi Airport, managed by Changi Airport Group, is one of the busiest and most respected airports in the world. Serving over 80 international airlines and over 37 million passengers a year, Changi has received numerous awards throughout the year for its superior facilities and customer service. SSP Singapore has been in Changi Airport ever since 1996 and is today probably the most respected Food and Beverage operator in the airport with impeccable sales and service results and strong brands.
SSP operates�7 units here which combine to provide wide range for all customers, whatever their requirement: O'Learys Sportbar & Grill; Caffe Ritazza; Popeyes; Tai Hing; Saboten; Panopolis.
Territory - SSP SingaporeBrands at this location Global Reach Search Location Profiles
© SSP Group plc The Food Travel Experts 2008 - 2016
Symbolizing the global connections offered by the airport,which bagged the Skytrax 2013 World’s Best Airport award, the hi-tech installation is comprised of 64 47-inch LG 47WV30 displays in the form of a cylindrical video wall and eight kiosks where travelers canpost images and also share photographs and videos via Facebook and email. The design furthermore incorporates 100 bars that stretch up and flex outwards, symbolizing Changi Airport’s international reach.
“We are pleased to have LG Electronics as our partner in developing The Social Tree.”Mr Yeo Kia Thye, Senior Vice President for Airport Operations, Changi Airport Group (CAG), said, “We live in a world where digital communities form part of our everyday life. We see hope to see The Social Tree grow into a digital community at Changi Airport, offering a connection over time for our passengers who may pass through Changi many times in their lives. It also provides a social element for our more than 52 million passengers each year to reach out to family and friends.”
“We are truly honored to have been selected to lead the design and development of this new Changi Airport icon,” said Il-geun Kwon, senior vice president and head of LG Electronics’ IT business unit. “Very few airports host as diverse an international audience as Changi Airport which made this project that much more visible and significant.”
Every day, Changi Airport connects thousands of passengers to over 240 cities in some 60 countries and territories around the world. Embracing this concept, the Social Tree was designed for travelers to capture photos and video via built-in cameras located in the kiosks to be shared with friends and families in any country. Travelers’photos can also be posted to the cylindrical video wall and layered over images of Singapore’s skyline, aquarium, forests, city streets and high-tech buildings, for travelers to leave a record of their time in Singapore. A password-protected account allows visitors to save images and videos in the Social Tree’s servers to be retrieved at a later date.
LG’s cutting-edge displays that form the “trunk” of the Social Tree employ IPS display technology, providing exceptionally vivid colors and crisp picture quality. The IPS panels offer a 178-degree viewing angle for a clear view of the video wall from almost any angle. The thin 6.3mm bezel around each display minimizes the gap between panels while the advanced auto calibration software maintains consistent color and brightness. Additionally, the video wall consumes relatively little energy, making it both environmentally friendly as well as cost efficient.
Life’s about more than having the latest appliances and electronics. It’s about the experiences technology creates. From TVs and home appliances to mobile phones and IT products. LG Electronics Levant delivers consumer electronics that let you embrace life and prepare you for its greatest moments.
LG Electronics designs consumer products that are intuitive, responsive and energy efficient, so you can spend wisely, be more productive and reduce your impact on the world around you. We’re committed to providing LG electronics throughout Jordan, Syria, Lebanon and Iraq that work best for the way you live and to keep you updated with the latest advances. After all, life’s better when you’re prepared.
Copyright © 2016 LG Electronics. All Rights Reserved